Express Service Elite
Express Service Elite is a status given to Honda dealers who provide exceptional customer service and meet strict standards. To earn this status, dealers must excel in five areas:Â
Time to complete service:
 Service should be completed in under 45 minutesÂ
Fairness of charges:Â
Dealers should charge fairly for parts and laborÂ
Multi-point inspection:
Dealers should review a multi-point inspection checklist with the customerÂ
Customer satisfaction:
 Dealers should score highly on customer surveysÂ
Service advisor and technician training:
 Dealers should stay up to date on training from HondaÂ
Benefits of Express Service Elite
Quick service:Â
Dealers can complete basic auto repairs quicklyÂ
Affordable service:Â
Dealers can offer market-based pricing for parts and laborÂ
Preventative maintenance:Â
Dealers can provide a multi-point inspection checklist to help customers budget for future repairsÂ
Express Service Elite status is awarded to the dealers who display the strongest dedication to the Express Service Program. Only the top 10% of Honda Automobile Dealers have achieved this award!
Each Dealer must excel in four areas;
-Time to complete service
-Fairness of charges
-Received multi point inspection checklist with customer
-Time to complete service is less than 45 minutesÂ

Thank you for helping us achieve this high award!
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Brandfon Honda
515 West Main Street
Branford, CT 06405
- Sales: (203) 646-8380
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