Customer Testimonials

Sales (New)

desiratadeb
She listened to my budget request and actually got me into the car with the payment schedule I needed. She was funny, personable, and knowledgeable about the vehicle I wanted. I called this poor lady constantly after I bought the HRV because even though she showed me how to operate the sound system, I still couldn't figure it out. She was patient with me and helped me each time I came back. If you want to buy a car go to Branfon Honda and ask for Joanne Panzo. She is great!!!!.
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Sales (Used)

PamLyme
I have purchased 2 cars now from Chris Augur. Chris is extremely professional and friendly. Chris has gone above an beyond with providing a high level of service both times. I have referred other to Chris as I know there will not be the high level sales push. If you are looking to work with someone who is friendly, professional and knowledgeable, I would highly recommend Chris!
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Sales (Used)

Donna
My husband went into Brandfon (8/16) to look for a white 2016 Honda Civic. He found one with the help of salesperson Chris Augur. On 8/19 I went back with him to see the car and we put a $500 deposit down. We were told the car just came in “like 2 days ago” and they were waiting for the title to come from MA , and they also needed to do the inspection and repair/replace anything that was warranted because this is a “certified pre-owned “ vehicle. We were told we would hear from them on Tuesday or Wednesday. By Wednesday evening I hadn’t heard back so I called Chris. We made arrangements to come in Friday afternoon between 4-4:30 and purchase the vehicle. I got there on Friday at 4:20, Chris came out and asked how my day was, then he told me his was busy because he was in training for another position. When I said “ok can I buy my car now?” He said “ hold on , I’ll be right back.” When he got back I was told that there were 2 people ahead of me purchasing cars and the man who does the paperwork wouldn’t be able to get to us before they close at 6pm. Come back on Sunday at 3:00. ( I thought I had an appointment?). So Sunday we arrived at 2:45, sat with the financial guy who apologized for not having the paperwork in order because he was told our appointment was at 4:00!! Finally I was given my vehicle but....” you’ll have to stop back in at your convenience because we only have one key and need to make another one. Ok......... I was shown how to use the cars computer/Bluetooth and we left. On Thursday 8/29 we received a call stating that our air conditioning condenser part had come in and we could schedule a time to bring the car in and have it replaced. No one ever told us that the condenser needed replacing. I was offered Friday at 1:30 to drop off the car, they said it should only take a couple of hours. I got there and the nice woman in the service department asked if I had already paid for the repair service. I explain that I just got the car on Sunday and I was sure it was under warranty. Then she asked for the paperwork I was given for the repair, I explained I never even knew I needed a repair and was given no paperwork. She then asked If I planned to pick up the car today? I said yes and was there a reason I may not be able to? She said it seemed like a lot of work and they close at 5:30. I informed her that I know none of this was her fault, but if I was unable to get my car today there was going to be a huge problem! I was called 2 1/2 hours later and went to pick up the car with the new condenser and the new key. I hope I never have to go there again myself and would absolutely never recommend this dealership to anyone.
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Sales (Used)

Unhappy_Civic_Owner
Bought a Honda Civic, during the purchase process the Sales Rep, C.A. was extremely responsive and proactive. Once we had a problem with the car less than 2000 miles later and after seven emails and four voice mails, I cannot get C.A. to respond. Stay away.
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Sales (New)

Ed165
I just leased my 2019 Honda Accord from Brandfon Honda. Everyone I dealt with was professional and courteous especially my sales consultant Kadija Gasana. I received an excellent price and at no time did I feel like I was under pressure to complete the sale. My first color choice was not in stock but it took less than a week to locate a vehicle for me. I look forward to a continuing relationship with Brandfon Honda. Anyone in the market for a Honda should definitely consider them.
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Sales (New)

drcarrano
We recently leased a 2019 Honda Passport and couldn't be happier with our decision to do so. We dealt with Joanne Panzo, a remarkable woman, who truly made the experience as easy as possible. We love Joanne as she is extremely helpful - she aims to please - working diligently to get you a car in your price range that suits your needs. We have leased at least 10 vehicles from Brandfon in the past years and have primarily dealt with Joanne - we return to Brandfon again and again because of the excellent service that we receive from Joanne. She is truly one of a kind! She works tirelessly to provide service and support . We highly recommend Brandfon Honda - especially Joanne Panzo - she is truly on your side!!
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Sales (New)

Alexander 0427
James Filley Sales man was very helpful in my decision to buy the new Honda Odyssey 2019 ,he was very professional during the process and I’ll recommend my friends to come here for the new vehicle and ask James Filley
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Sales (Used)

Speringo
Joanne Panzo is excellent at her job at Brandfon. Great experience with Joanne, not a pushy salesperson. That is huge for my husband and I. Highly recommend Joanne Panzo and Branfon Honda.
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Service

marg1102
I Brought my Honda Pilot in to Branfon Honda because I was hearing a strange engine noise. The work was done for what they felt was causing the noise but after a few days I could still hear it so I brought it in again. A mechanic took it for a test drive right there and then and told me what it was which was a different diagnosis, a cheaper part. Jason who I believe is the service manager re-imbursed me in full for the previous work and the parts and labor on the correct work. I couldn't be more impressed with the way this was handled. This is the 3rd Honda I have owned and I always take them to Branfon Honda for all work. I have found them to be competitively priced and very honest. This was the first time I have had a problem and they made it right without any arguments. The staff in the service dept could not be any friendlier and helpful
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Sales (Used)

Kas
I arrived before 4:00 and made a decision to buy a car 30 minutes later. I told the salesman I had dinner plans for my son's last day home before leaving back to college and over 4 hours later I'm still waiting and writing this review. Ruined my night!
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Contact

Brandfon Honda

515 West Main Street
Directions Branford, CT 06405

  • Sales: (203) 481-1616
  • Service: (203) 481-1616
  • Parts: (203) 481-1616

Hours

  • Monday 9:00 am - 8:00 pm
  • Tuesday 9:00 am - 8:00 pm
  • Wednesday 9:00 am - 8:00 pm
  • Thursday 9:00 am - 8:00 pm
  • Friday 9:00 am - 6:00 pm
  • Saturday 9:00 am - 5:00 pm
  • Sunday Closed