My experience was excellent! My salesman was very knowledgeable and helpful. Also the fiance manager was also very helpful and friendly his bame was jeses and my salesman name was Julian. Thank you guys!
Took my car in for oil change and tire rotation and they did not rotate the tires. I was charged for the tire rotation and when I went back to tell them they stated that they did rotate the tires. When I questioned it because I marked the tires before bringing it in, they stated they did another car by mistake. Back in the shop waited another 60 minutes. Well never again 3 hours total wait time with an appointment. Should not have to inspect car to make sure the work gets done you are paying top dollar. Honest mistake you be the judge.
I would highly recommend looking at the Yelp reviews before going to this place. I just spent a lot of money on getting my car fixed and now it has problems that it didn't have before I took it in. It is currently sitting by the curb because I don't have the money to fix it because less than a month ago I spent $3000.
every time I come here is have to wait 2 hours or more even if I have an appointment today I was told bring car in @730 and we can bring right down for a rental car we will pay for it because your having a recall done still seating here 845 with a 730 appointment
Summary: 1. Certified pre-owned cars may not be up to snuff here (we drove off the lot with 2 immediately discovered problems)
2. Service department is a nightmare. (Definitely don't get the Extended Warranty if you're not planning to get to another Honda dealer for service.)
2b. No loaner cars here: use the single courtesy shuttle which covers, it seems, quite a large area. Wait times may be spectacularly long.
We bought at certified pre-owned Odyssey at the end of June. Seemed fine on the test drive but we discovered 2 issues on the drive home--a rattling noise that seemed to come from the right side of the dash, and a problem with the wiggle of the front passenger seat.
Return visit 1: Took the van back the next day to seek if they could quickly ID the noise. They couldn't. Said we would have to leave it with them for the day. Couldn't do that at the time.
Return visit 2: I dropped the van off in the morning and then called in the afternoon when I hadn't heard from them. Oh yeah: Problems identified. But they needed to order the parts. (This is a 3 year old van, being serviced at at a Honda dealer, but they needed parts from Ohio. OK.)
Wife called to use the courtesy shuttle to go collect our not-fixed car. Driver said 30 minutes. I went to collect her after 70 minutes when he still hadn't showed. We left the car overnight and got it the next morning.
Return visit 3: 6 days later: parts in. (They did call this time.) Dropped off the car in the morning and---silly me--tried to use the shuttle again. I'm a 13 minute drive from the dealership. Time from car dropoff to my destination (dropping 2 others on the way): 1 hour, 39 minutes.
Just as I was disembarking from the shuttle, I got a call: it turns out they've ordered the wrong part for the seat. And now they have to order the correct one. Honda is willing to cover 80% of the repair cost. This is a car that we bought---Certified Pre-Owned--6 weeks ago. With a problem discovered on Day 1. And they think we're going to pay for it. I told them that we would do no such thing.
I got a call back an hour later that Sales would cover the remainder. Right. They said the rattle was fixed though.
I called the shuttle number shortly thereafter for a ride back. 3:08pm on a Friday. He said that he was on his way to Torrington. Torrington is 50+ miles from the dealership-- certainly more than an hour in Friday afternoon traffic. Upshot: the Brandfon shuttle service will not be available to anyone for the last two hours of the work week....unless you're inbound from somewhere near Torrington.
I took the bus to collect our half-fixed van.
Scratch that: the rattling noise that they fixed? NOT fixed. They may have fixed a problem I didn't know I was having (they replaced the tensioner). But the rattle that we were hearing is unchanged. Clearer than ever.
I had my usual mechanic (who services out other car) take a quick look. He said that he was pretty sure that the front engine mount was the problem-- a common problem on Odysseys, he said.
We'll take this up again when the seat part comes in. I need a few days between my Brandfon visits.
7 weeks in. 0/2 issues resolved
27 days later I still haven't gotten a call to let me know that the correct part is in. So I call them. Turns out it's on backorder. They have no idea when it may be in stock. (It's California we're waiting for this time.) Good thing I called. Back to waiting.
10 weeks in. 0/2 issues resolved
I sent a copy of my yelp review to the GM. (He'd left a comment there asking me to get in touch--as if he couldn't get my phone number from his sales or service folks--but I did send him an email.) He replied that he was speaking with his people and would get back to me shortly. 11 days go by.
The call comes at the 31 day mark. The part is in.
Return visit 4: Quiet morning. I get the foreman this time. He's frustrated that they replaced a tensioner that (maybe) didn't need replacing, but he certainly hears the rattle, too. He tells me that when we buy Certified Pre-Owned, we should expect better than that. I mentioned that a "friend" had suggested that the front engine mount might the problem. He dismissed that suggestion out of hand--they were a problem on older Odysseys. Not our generation.
I tell him that I'd like to pick the van up before 3pm so that I can get my kids off the bus at home (that gives them 6.5 hours with it), but that I could take the bus home and leave it overnight if that's what it takes to finally fix both things. (This is week 11, after all.) He says OK. They take it back right away and get to work.
When I hear that the shuttle is still 35 minutes out, I take the bus again.
I call around 12:45 (about 4 hours in). It takes about 10 minutes to get a human being to relay first the information that they are still working on it ("I can see legs sticking out of your vehicle") and then that a 3pm pickup will work.
I take the bus back and arrive around 2:30. I tell them that I can wait a bit-- it seems that they are still working on it.
They move my vehicle out of view a few minutes before 3. After a few more minutes, I go and ask: what's happening with my car? Is it done? Oh yeah: it's around the side, you can take it now (once we find the keys.....) Once the keys are in my hand, I am told that the seat repair has taken longer than expected. They didn't have time to diagnose the rattling sound. If I can bring it back and leave it for the day again.....
I tell them that that would be my 5th visit to try and have the rattle correctly identified and fixed. He says sorry. They always say sorry.
11 weeks in. 1/2 issues resolved
I update my review again and send it to the GM (who had said he'd get back to my 11 days earlier). I get a call within a few hours from his assistant who says that they are going to make this right. (The GM has been busy: they're acquiring another dealership, and he's been tied up with that. Aha.)
One of the service managers calls to set up an appointment for later in the week. They'll cover the cost of a rental this time so that they can have the van for as long as they need to diagnose and fix the rattle.
Return Visit 5: My arrival is anticipated by at least some of the service staff. The foreman comes out again, but his tact is different this time. "There is some sound in these. I'm going to try to minimize it, but it's not going to be silent."
"Sure, it's Certified, but it is a used car."
Woah, I say. The rattle that my car is making is not normal. (He had said so himself the previous week.) He repeats that he's going to minimize the sound and says that he will take me for a drive in some other vans to hear the sound of those if I'm still not satisfied. I tell him that I'll gladly do that if it comes to it. The rattle is not normal, and those other vans aren't going to have it.
This lowering of expectations move is rather disconcerting, don't you think?
I get my first update 32 hours later. The car is fixed. What was the problem, I ask? 'It was the front motor mount.'
Summary: It took 12 weeks and 5 different return visits to get my Certified Pre-Owned minivan into the condition that it should have been in when it was sold to me.
(I waited 5 weeks between visits 1 and 2, but the other 7 were the weeks that it actually took to get both problems corrected by the Brandfon service department.)
Communication is poor (I had to call them on at least 3 separate occasions for a status update, including one time when I'd been waiting 4 weeks to hear from them), and competency in the service department did not impress (misdiagnosed rattle and made potentially unnecessary repair; ordered the wrong part; were not able to diagnose a problem in one 6.5 hour span). The shuttle service is a joke.
I'm glad that the GM's assistant finally stepped in. And that they finally do seem to have resolved both issues. But it shouldn't have been even remotely this hard.
Exercise caution: I'm not convinced that this isn't a place you'd be well advised to steer clear of if you're looking for a pre-owned Honda.
I worked with Bilal and had an excellent experience. He was very polite and what ever he said he would do for me he did. I would do business with him again. This is my third Honda that I bought and very happy so far with my new car. Thank you to Brandfon Honda
outstanding customer service!
A very pleasant experience from the sales Dept. trying to fill our needs. Trading in our 2013 civic was made simple.
Enjoyed this car so much decided to lease another one.
Love LOVE this car!!
Color, style, great on gas...
I traded-in my 2011 Honda CRV-LX 4WD with a new 2016 Honda CRV Touring AWD. I initially emailed Mr. Bilal Zafar about my plan and my specific choices, and not to offer me unnecessary stuff. Bilal was very professional, sincere, and considerate; he made sure that I will have a hassle-free and pleasant experience (this is already my second car from the same dealer, but first time being assisted by Bilal). I tell you, it was a very smooth process: from trading-in my old car to ordering my preferred color and model, and working-out the financing. If I need a new Honda Vehicle again, I will surely go back to Brandfon Honda and look for Bilal for assistance.
Thank you Bilal, and thank you Brandfon Honda. It was a pleasure doing business with you.
Manny Costas is a great salesman worked with me 100%. Got me a great car at a great price. The rest of the staff were great to. If you are looking for a car this is the best place to go. And ask for Manny Costas he will work great with you on price and your payment. Again Thank you Lisa Bianchi