We bought a new CRV 2015 for our daughter last week. This was our first time at the dealership and what a fine experience it was. The price was good and financing process was quick and easy. Bilal Zafar was fantastic to work with. He is a pleasant, courteous and knowledgeable young man. The service was excellent and there was no pressure for buying extras. He explained all the features of CRV in detail. The whole process was a breeze. The gentleman who did the financial paperwork was very pleasant as well. Overall a very good experience and would recommend my friends to the dealership as well.
I have shopped around at several different dealerships for a 2015 Dodge Challenger and I was actually insulted by the lack of customer service, but when I came to this dealership I knew I was at the right place.
I purchased a 2016 Pilot at Branfon Honda and had an excellent experience. Bilal Zafar was my sales associate. He was great to work with, very pleasant, knowledgable, and had a no pressure approach. he worked hard to find the vehicle I wanted. I would recommend him to my friends and family.
We purchased a top of the line Odyssey that had been driven by the owner of the dealership. It had about 4200 miles on it, but they were selling it as new, and we asked for those miles to be added to the warranty. They agreed, but when I got the warranty papers the mileage was not there and they now deny that they ever said they would extend the warranty. Make sure you get everything in writing.
Salesman Joel never replied to any of my emails. Four days after purchasing the certified used Honda I made an appointment to pick it up and they still kept me waiting an hour in the showroom because it wasn't ready. When I finally received the keys the car's interior was still dirty and they damaged a piece of trim on the dash. The exterior looked like it went through a drive-thru car wash. It was not buffed or detailed as promised. They did offer to detail it but I was not a local customer. Jeremy the general manager never replied to my email offer to get it done in my area for $150. My opinion is they got their money and rushed the delivery at the last minute.
Yesterday I bought a certified used 2012 Honda Civic at Brandfon Honda. I was picked up from my home by the sales agent Matt DeMarco and was taken to my mechanic who did a brief supplementary check on the car. I was able to give the car a fairly extensive test drive to my mechanic and then to the dealership. I found Mr. DeMarco informed, polite and helpful, and the dealer was able to arrange the registration, insurance and all other paperwork, final detailing of the car, installation of my old plates, etc. Mr. De Marco spent about 5.5 hours with me from initial pickup to finalization of purchase. I could ask no more, and also recommend Honda's certification process.
Was shopping around for a Honda Pilot, after going to a few dealerships and spending hours haggling and going back and for with final deals at other places. I went to Brandfon Walter and Bilal had a no pressure approach and presented a deal that blew everyone else away. They made the process easy and painless. Financing it was a breeze and had no pressure to buy any extras or add ons. Wish I went there first would of saved a lot of time.
I was actually really impressed with their customer service and fair prices. Matt DeMarco was very helpful. He went above and beyond to explain all of the features of a CRV I bought. The prices were excellent! After searching for a car for over a week, it was clear that brand fun Honda had the best price. When I went there the fees were also very reasonable. I won't mention some of the other dealerships I dealt with, but I will say this was a breath of fresh air. Thank you!
Ask for Fred Tomasello! Easy to work with, down to earth, no high pressure tactics, and willing to get the best deal. We were suddenly without a car after Toyota would not honor a recall, and Fred was more than accommodating in helping to solve our problem very quickly and affordably! Our first Honda. We will definitely go back for future purchases.
I had the most wonderful experience at Brandfon Honda. Billy Gambardella was great, he was very concerned to my needs, very pleasant, I was very impressed with the service we got from him. Also, I was very impressed with your Business Manager Christopher Paduch, both of your employees made us feel welcome and comfortable. I would defenately recommend Brandfon Honda to all my friends. And I myself plan on being a repeat customer. Thank you so much for the pleasant experience.
Deana from Old Saybrook, CT